Store Policies

RETURNS & EXCHANGES

We hope you love every product in our store but for those that are not satisfied, we have an easy return process. For in-store purchases, we require the products be returned in an unused, sell-able condition with your receipt. If you do not have your receipt, then store credit will be issued. Purchases made in cash will be refunded in the form of a gift card. 

For online purchases, you have up to 30 days from the date of receipt to return any item for a refund on your credit card. We are not able to provide exchanges or returns for products that have been used. Please email hello@lemonlaine.com to receive your Return Order Form.  Shipping charges for returned items will be the responsibility of the customer. 

For in-store and online, we cannot accept returns on promotional items. 

OUT OF STOCK ITEMS

There could be an instance where our inventory online is not accurate due to high volume purchases in store. In this case, we will notify you to decide if it's best to refund or find a replacement. 

DAMAGED OR DEFECTIVE ITEMS 

We pride ourselves that every product meets a high quality standard. If a product is damaged or defective, please email us at hello@lemonlaine and we will help to resolve immediately.

ONLINE ORDERING

We plan to launch our online store late Summer 2017. If you are unable to visit our store, please email at hello@lemonlaine.com or call us (629-702-6940) to place an order. 

SHIPPING

Our goal is to ship every online or phone-in order out within 24 hours. Any order placed on Friday (after 1pm central), Saturday or Sunday will be shipped on the following Monday. 

At this time, we only ship domestically. We offer FREE ground shipping on any orders over $100.00. Any order under $100 has a flat rate of $10 for ground shipping.

If there’s any delay in your shipment, or if an item is temporarily out of stock, we’ll let you know right away via email or telephone. After the product(s) ships, we are no longer responsible for the shipment.