1. General questions
We ask that purchases be returned within 30 days in an unused, sellable condition. For used products, store credit will be issued if returned within 10 days. No refunds will be given for used product, only store credit. If no sales receipt is present, or we are unable to locate the transaction, the item(s) cannot be returned. Please email us at hello@lemonlaine.com.com if you have any questions. Thanks!
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
All customers to access our website. Club members will need to log-in to receive their 5% back among many other fun perks!
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team hello@lemonlaine.com as soon as possible. We'll do our best to accommodate your request.
Yes! Come say hi at our flagship store in East Nashville, TN located at 1600 Woodland Street Nashville TN 37206.
2. product questions
Yes! You can contact our team via email hello@lemonlaine.com. We love helping you find the best products for your skin. It's why we're here!
Yes! You will need to check the ingredient list of each product to ensure it meets your criteria.
We ask that purchases be returned within 30 days in an unused, sellable condition. For used products, store credit will be issued if returned within 10 days. No refunds will be given for used product, only store credit. If no sales receipt is present, or we are unable to locate the transaction, the item(s) cannot be returned. Please email us at hello@lemonlaine.com if you have any questions. Thanks!
When you join Club Lemon Laine, you will automatically receive a complimentary deluxe-size bottle of Lemon Laine Botanical Bounce Face Oil. When you place your first club order online, we will add it to your shipment. Otherwise, if you're purchasing in store, we will gift you the mini oil then.
You also get a free bottle every year you're a member. No code needed. If you have yet to receive yours, email us hello@lemonlaine.com.
It depends on the product you'd like to sample. Some products aren't conducive to sampling, while others are. Email us hello@lemonlaine.com, we'll be able to let you know which ones you can sample and which not...we aim to please!
3. Payment questions
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
No, not at this time.
You will need to log-in to your Club account here. Then locate the Rewards section under your profile. Or you can find it in the red widget on the left-hand side of you screen. Copy the discount code of the pts you wish to use and apply the code at checkout. If you have any questions, email us hello@lemonlaine.com.
We ask that purchases be returned within 30 days in an unused, sellable condition. For used products, store credit will be issued if returned within 10 days. No refunds will be given for used product, only store credit. If no sales receipt is present, or we are unable to locate the transaction, the item(s) cannot be returned. Please email us at hello@lemonlaine.com if you have any questions. Thanks!
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Orders & shipping
We typically process your order same day and try to ship it out ASAP. Shipping time varies depending on your location and the shipping method you choose. For ground shipping in Nashville, you can expect it to arrive 1-2 business days.
Shipping is a flat fee of $5. we offer Free shipping over $50
Yes, we offer Free shipping over $50
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
Yep, sure can! Just select whichever store you'd like to pick-up from during check-out and you can come see us in store! When you get to the store, just find someone from our team and tell them you're here for pick-up! :)
If you need expedited shipping, please email us hello@lemonlaine.com with your order number and we will do our best to get the product to you in time!
Well shoot! I'm sure we can find it.. email us hello@lemonlaine.com and we'll get it sorted out!
5. Returns & exchanges
We ask that purchases be returned within 30 days in an unused, sellable condition. For used products, store credit will be issued if returned within 10 days. No refunds will be given for used product, only store credit. If no sales receipt is present, or we are unable to locate the transaction, the item(s) cannot be returned. Please email us at hello@lemonlaine.com if you have any questions. Thanks!
6. Contact questions
You can reach our customer service team by emailing hello@lemonlaine.com or by calling our toll-free number at (629) 702-6940.
We are in the process of trying new open hours. Please check google for the most up to date information on when we're open.
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at hello@lemonlaine.com.
Yes, we do have a physical address. Our headquarters is located at 1600 Woodland Street Nashville TN 37206.
7. Club Lemon Laine questions
Yes, but any membership fees paid are nonrefundable. However, you will still be able to use your $75 voucher for purchases. Just email us hello@lemonlaine.com and we'll help you.
You'll get $75 each year you're a member. It will show up as 7500 points in the rewards section when you sign-in to your club account.
Due to technical limitations with the way Apple Pay interacts with our system, we've noticed that using Apple Pay to sign up customers for club memberships can sometimes result in duplicate accounts being created. Please make sure when using Apple Pay that it is the same email address you use to sign-up with Club Lemon Laine.
8. More Club questions
A $75 credit and a complimentary deluxe-size Botanical Bounce Glow Moisture Face Oil Serum ($25 value), both on day one. The oil is added to your first Club order automatically, in store or online. No code needed.
You earn 5% back on everything you buy. Each point is worth one cent, so every $100 you spend gives you $5 to use later. Points never expire. How Club points work →
Yes. Just give your email at checkout on Woodland Street and we’ll apply it for you. Points earned in store and online all live in one place.
Anytime, from Subscriptions & membership in your account, or email hello@lemonlaine.com and we’ll sort it out. ⚑
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